Refund policy
No Refunds on Digital Products
Due to the nature of digital products, all sales are final. Once you have downloaded or accessed your ebook or template, we cannot offer refunds, exchanges, or cancellations.
Why No Refunds?
Digital products are delivered instantly and cannot be "returned" once accessed. By completing your purchase, you acknowledge that you have read this policy and agree to these terms.
Before You Purchase
- Review product descriptions, previews, and specifications carefully
- Contact us if you have questions about a product before purchasing
- Ensure the file format is compatible with your software
Exceptions
We may consider refunds only in the following cases:
- Technical issues that prevent you from downloading the product (we will work to resolve the issue first)
- Duplicate charges for the same product
- Product is significantly different from its description
Defective Products
If your digital file is corrupted or defective, please contact us within 7 days of purchase. We will replace the file at no additional cost.
Contact Us
For questions or concerns about your order, please contact us at contact@digital-vault.shop.